1. Agreement to the Agreement
1.1
This Terms of Use Agreement (hereinafter referred to as the “Agreement”) sets out the rules and conditions for using the website https://helpantrag.com, as well as the services provided by this website, and governs the rights and obligations of users and the behavior of users when using the website and its services.
1.2
The user accepts the terms of this Agreement by continuing to use the website https://helpantrag.com. The terms of the Agreement apply to every visit to the website at any time.
1.3
This Agreement constitutes a public offer in accordance with paragraph 5 of Article 395 of the Civil Code of the Republic of Kazakhstan. It contains all the essential terms of the contract and shows the offeror’s willingness to enter into a contract under the terms set out in this offer with anyone who responds to it. The unrestricted acceptance of this Agreement (acceptance of this offer in accordance with Article 396 of the Civil Code of the Republic of Kazakhstan) by the user occurs through registration on the website or use of any function of the website, regardless of registration.
1.4
Use of the website, including viewing content, searching for information, and using services, is only possible with full and unconditional acceptance of the terms of this Agreement.
1.5
All actions of the user on the website are considered actions of a person familiar with the terms of this Agreement. A reference by the user to ignorance of the terms of this Agreement is not a reason for non-compliance with this Agreement.
2. Terms and Definitions
2.1
Website (Online Service) – a collection of files stored on the network, which are connected by the domain namespace of www.helpantrag.com.
2.2
“User”, “You”, “Your” or other similar derivatives (depending on the context) refers to a person who:
2.3
“Website Administration”, “Company”, “We”, “Our”, “Us” or other similar derivatives refers to the following legal entity: LLC “K2.Consulting”, with its registered office at 101400 Republic of Kazakhstan, Karaganda Region, Temirtau City, 7th Microdistrict, House 9, Office 61, as well as all successor companies that have arisen through restructuring and that own and manage the corresponding property and intellectual rights to the website.
2.4
“Website Content” refers to all objects published on the website that have been made available by the Company and/or third parties (with the Company’s permission), including, but not limited to:
Design elements, texts, graphics, illustrations, videos, programs, music, sounds, information, notifications and other similar objects.
2.5
“Website Software” refers to the software developed by the Company (and/or software created by third parties on behalf of the Company), including, but not limited to, software, scripts, codes (HTML codes) and programs.
2.6
Website Tools – a universal system for generating and completing forms that makes it easier for users to fill out documents.
2.7
Documents, forms, applications and supplements thereto – templates for documents provided by the website that can be filled out with personal data.
2.8
“Services” refers collectively to the website content, the website software, and the website tools.
2.9
Registration – a procedure in which the user provides truthful information in accordance with the registration form. Registration means full and unconditional agreement to the terms of this Agreement.
3. Subject of the Agreement
3.1
The Website Administration grants the user the right to use an innovative system for generating and completing various document templates (applications, forms, declarations and supplements).
3.2
The online service provides user-friendly tools that allow users to complete documents using pre-made templates either independently or with the support of a company specialist.
3.3
The result of the service is the delivery of the completed document in PDF format to the user’s email address specified during registration.
3.4
The service is considered to have been properly provided if the user does not send a complaint to the Website Administration within two (2) days of purchasing the document template.
3.5
If defects are identified in the service provided, the user has the right to demand their elimination, provided that the errors lie in the templates of the document forms themselves (with the exception of the erroneous entry of personal data that the user independently enters into the form). To do this, a message must be sent via the personal account on the website www.helpantrag.com or via the Telegram bot (@Helpantragbot), stating the reason for the inadequate service provision. The Website Administration is obliged to examine the user’s complaint within 10 (ten) calendar days and remedy the defects.
3.6
The service offered on this website is based on official application forms developed by the Federal Employment Agency of Germany (Bundesagentur für Arbeit). These forms are publicly available on the portal arbeitsagentur.de.
4. General terms of use of the website
4.1
The content, software and tools of the website are the property of the Company and are managed by the Website Administration.
4.2
The use of the functional possibilities of the online service (the website tools) is only permitted after the user has registered on the website or via the Telegram bot @Helpantragbot, as well as authorization on the website in accordance with the rules established by the Administration.
4.3
The login (email address) and password chosen by the user are the necessary and sufficient information for the user to access the website tools. The user bears full responsibility for their security and independently decides on the method of storage. In the event of a password loss, the user has the opportunity to restore it using the corresponding functionality of the website.
4.4
The technical, organizational and commercial conditions for the use of the online service are made available to users via the website.
4.5
The current pricing and the paid features of the online service are specified in the relevant areas of the website. The Website Administration may unilaterally change the prices at any time.
4.6
Payment for services is made in advance and is possible using the payment methods available on the website.
4.7
Access to the tools of the online service can be done through the personal account on the website www.helpantrag.com or via the Telegram bot (@Helpantragbot). The following requirements are necessary for using the online service:
1. Internet access,
2. Computer,
3. Current web browser (e.g. Chrome, Firefox, Safari),
4. JavaScript enabled,
5. Valid email address.
4.8
The user of the website independently acquires and configures the browser and other software required to access the website.
4.9
The use of the website and the materials published on it is carried out in the “as is” state – the Administration independently determines the technical parameters of the website, its content and the degree of automation of the website tools.
4.10
The information contained on the website, including copyrighted content (news, useful information, articles, answers to questions, etc.), is for informational purposes only. The Administration assumes no responsibility for the accuracy or timeliness of the information contained in these materials.
4.11
The use of the online service by the user is exclusively for personal, non-commercial purposes.
4.12
When using the online service, the user leaves certain information that is considered personal data. The online service processes only personal data that has been actively or passively provided in connection with the service requested or used by the user. This information is stored to save the user from having to enter it repeatedly and to make it easier to use the services in the future.
4.13
The online service stores the user’s personal data for as long as it is necessary for the purposes set out in this agreement. The data is stored until the user deletes it in his or her personal account. If the services of the website are not used for more than two years after the first use, the personal data will be automatically deleted.
4.14
Texts, images, graphics, files and the design of the website, in particular the basic structure, content, software and tools of the website, are fully or partially protected by copyright. Users are only permitted to use the tools of the website as well as the information and content contained therein exclusively for the purpose of completing document templates.
4.15
Users are not granted any additional rights. The reproduction or use of the content or parts thereof in other electronic or printed publications, as well as their publication, is only permitted with the prior written consent of the Company.
5. Rules of conduct on the website
5.1
During the use of the website, the user undertakes to comply with the following rules:
1. To fulfill all obligations that the user has assumed by agreeing to this Agreement.
2. Not to perform any actions (with or without automation) aimed at collecting personal data of other users.
3. Not to perform any actions or assist third parties in performing any actions that are aimed at impairing the website, including, but not limited to:
a) uploading viruses or malicious code,
b) actions that may cause the website to shut down, disrupt the normal operation of the website or its software, or impair the appearance of the website and/or its content.
4. Not to perform any other actions that are illegal, fraudulent, discriminatory or misleading.
6. Liability of the Parties
6.1
The User has the Right:
6.1.1 To search for information on the website;
6.1.2 To obtain information on the website;
6.1.3 To use the information and functions of the website as well as to use online support or to send an email to [email protected] to clarify questions;
6.1.4 To complete documents independently using the templates provided or to use the support of a company specialist. In doing so, the user must provide the necessary information, which he can transmit in a format suitable for him.
6.2
The Administration has the right:
6.2.1 To create, change or revoke the terms of use of the website at its own discretion and if necessary;
6.2.2 To restrict access to any information on the website;
6.2.3 To create, change or delete information on the website;
6.2.4 To change the content, software and tools of the website at any time and without notice;
6.2.5 To send messages to users by email or through other communication channels related to the use of the website and the documents provided;
6.2.6 To delete user accounts;
6.2.7 To refuse registration of users without giving reasons.
6.3
The User undertakes:
6.3.1 To ensure the accuracy of the information provided;
6.3.2 To ensure the security of his personal data from access by third parties;
6.3.3 Not to copy any information from other sources;
6.3.4 Not to impair the functionality of the website;
6.3.5 Not to use any scripts or programs for the automated collection of information and/or interaction with the website and its functions.
6.4
The Administration undertakes:
6.4.1 To maintain the functionality of the website, unless this is not possible for reasons beyond the control of the Administration;
6.4.2 To provide the user with technical support by email (including via a contact form completed by the user on the website);
6.4.3 To provide other services listed on the website;
6.4.4 To ensure comprehensive protection of the user account;
6.4.5 To protect information, the dissemination of which is restricted or prohibited by law.
6.5
The Website Administration takes all possible measures, but cannot guarantee that the online service will be available at all times.
7. Liability of the Parties
7.1
The Website Administration provides the functionality of the website under the conditions “as is” and “as available” in the form existing at the time of use, without any express or implied warranties. The user uses the website voluntarily (at his own discretion) and assumes all risks and possible consequences.
7.2
The Website Administration is not liable for the non-fulfillment of the User’s expectations with regard to the tools provided and does not guarantee a positive result when using the completed and downloaded documents.
7.3
The Website Administration assumes no liability if third parties gain access to the personal account with personal data of the user.
7.4
The user confirms that the personal data he has entered is correct and is provided voluntarily.
7.5
The user grants his full and unconditional consent to the processing and use of his personal data by the online service when filling out forms for documents. The Administration assumes no responsibility for the accuracy of the information entered or provided by the user.
7.6
UNDER NO CIRCUMSTANCES SHALL THE COMPANY OR ITS REPRESENTATIVES BE LIABLE TO THE USER OR THIRD PARTIES:
7.6.1
FOR INDIRECT, INCIDENTAL OR UNINTENDED DAMAGES, INCLUDING LOSS OF PROFITS OR LOSS OF DATA, AS WELL AS DAMAGE TO REPUTATION, HONOR OR GOODWILL, ARISING IN CONNECTION WITH THE USE OF THE WEBSITE, THE SERVICES OR OTHER MATERIALS TO WHICH THE USER OR OTHER PERSONS HAVE ACCESS THROUGH THE WEBSITE, EVEN IF THE COMPANY HAS POINTED OUT THE POSSIBILITY OF SUCH DAMAGES;
7.6.2
FOR THE BEHAVIOR OF OTHER USERS, FOR CONTENT PUBLISHED BY USERS, AS WELL AS FOR GOODS OR SERVICES PROVIDED BY THIRD PARTIES OR OTHER USERS (EVEN IF ACCESS TO THEM WAS THROUGH OUR WEBSITE);
7.6.3
In cases expressly provided for by the terms of this Agreement or applicable law.
7.7
Our liability for anything related to the use of the website and/or the services is limited to the maximum extent permitted by applicable law.
7.8
The website administration is not responsible for the administrative specifics of individual Jobcenters or their internal regulations. All forms and information provided on the site comply with the federal standard established by the Bundesagentur für Arbeit. However, this does not guarantee that the local Jobcenter will accept the application without additional requirements.
8. Term of the Agreement
8.1
This Agreement comes into force with each use of this website and loses its validity as soon as a new version of the Agreement is published. The new version comes into force with its publication on the website. The user is obliged to regularly inform himself about the current version of the Agreement.
8.2
The Website Administration reserves the right to unilaterally change this Agreement at its own discretion.
8.3
The Website Administration is not obliged to inform users about changes to the Agreement.
LEGAL ADDRESS AND BANK DETAILS
Company
LLC «K2.Consulting»
Address: 101400, Republic of Kazakhstan, Karaganda Region, Temirtau City, Microdistrict 7, House 9, Office 61
BIN: 131140023229
KBE: 17
Bank: AO “Narodny Bank Kazakhstana”, BIC: HSBKKZKX
IBAN: KZ356017371000000312